Very Well Casino KYC Policy & Account Verification

Verywellcasino Gb is committed to maintaining the highest standards of regulatory compliance and customer due diligence. Our Know Your Customer (KYC) policy is designed to protect both our players and our organisation by verifying the identity and legitimacy of all customers. This policy outlines the documentation requirements, verification procedures, and data handling practices that govern our identity verification process.

Purpose of KYC Verification

Know Your Customer verification is a fundamental requirement of modern gaming regulation and anti-money laundering (AML) legislation. By implementing a comprehensive KYC policy, Verywellcasino Gb ensures:

  • All players are who they claim to be
  • No underage individuals gain access to gambling services
  • Funds are derived from legitimate sources
  • Compliance with UK Gambling Commission regulations and Curacao eGaming licensing requirements
  • Prevention of fraud, identity theft, and financial crime
  • Protection of both our players and our platform

Verification Triggers

Verywellcasino Gb operates a risk-based approach to KYC verification. Whilst all players must provide basic registration information upon signup, enhanced due diligence and document submission is triggered under the following circumstances:

  • When a player's cumulative withdrawals reach or exceed £2,000
  • When large deposits are made (typically exceeding £5,000)
  • When unusual account activity is detected
  • When a player requests a withdrawal prior to completing verification
  • When mandatory age or identity verification checks are required by our compliance team
  • Upon random selection by our risk management systems

Players may also be asked to complete KYC verification at any time if our compliance team has reasonable grounds to suspect suspicious activity or non-compliance with our terms and conditions.

Required Documentation

To complete KYC verification with Verywellcasino Gb, players must provide the following documents:

Primary Identity Document

Players must submit one of the following forms of valid government-issued identification:

  • Passport (valid for at least 6 months from submission)
  • National ID card (valid for at least 6 months from submission)
  • Driving licence (valid for at least 6 months from submission)

The document must clearly display the player's full name, date of birth, photograph, and signature. All four corners of the document must be visible in the image submitted.

Proof of Address

Players must submit a recent proof of address document, dated within the last 3 months, such as:

  • Utility bill (electricity, gas, water, or telephone)
  • Council tax bill or statement
  • Mortgage statement or tenancy agreement
  • Bank statement or building society statement
  • Official correspondence from a government body

The document must clearly show the player's name and full residential address. Digital statements are accepted provided they are clearly legible and official.

Proof of Payment Method

For certain withdrawal requests or when requested by our compliance team, players may be asked to provide verification of their payment method. This may include:

  • Bank statement showing the account holder's name (sensitive information may be redacted)
  • Screenshot of their e-wallet account (PayPal, Skrill, Neteller) showing their name and the last four digits of linked payment methods
  • Cryptocurrency wallet verification, as applicable

Document Submission Process

Players can submit KYC documents through their Verywellcasino Gb account dashboard under the "Verification" or "Account Settings" section. Our system supports image uploads in the following formats: JPEG, PNG, and PDF. Each document must be submitted as a clear, legible image with all required information visible.

We recommend that players:

  • Ensure all documents are in colour and fully visible
  • Avoid glare or shadows that obscure information
  • Ensure their face is clearly visible in identity documents
  • Submit documents as recent as possible
  • Double-check that all corners and edges of documents are captured

Players should never email sensitive personal documents to our support team unless explicitly requested to do so through a secure verified communication channel.

Verification Processing Times

Verywellcasino Gb typically completes KYC verification within 24 to 48 hours of document submission. However, processing times may vary depending on:

  • Document quality and legibility
  • The volume of verification requests being processed
  • The requirement for additional information or clarification
  • The complexity of the customer profile

During peak periods, verification may take up to 5 business days. Players will receive email notification once their verification has been completed or if additional documentation is required.

Account Restrictions During Verification

Whilst a player's KYC verification is pending, the following restrictions may apply:

  • Withdrawal requests may be temporarily suspended until verification is complete
  • Large deposits may be held pending verification
  • Bonus funds may be unavailable until identity is confirmed
  • Gameplay may continue on deposited funds (subject to terms and conditions)

These restrictions are implemented to protect both the player and Verywellcasino Gb. Players who have provided incomplete or illegible documents will be notified and asked to resubmit.

Data Security and Handling

All documents submitted as part of our KYC process are handled with the utmost confidentiality and security. Verywellcasino Gb implements the following data protection measures:

  • All data is encrypted using industry-standard SSL/TLS encryption
  • Documents are stored securely on segregated servers with restricted access
  • Only authorised compliance staff have access to KYC documents
  • Data is retained for the duration of the customer relationship plus the required regulatory period
  • Information is never sold to third parties for marketing purposes

For further details on how we handle personal data, please refer to our Privacy Policy.

Failed or Incomplete Verification

If a player fails to complete KYC verification when requested, the following consequences may apply:

  • Withdrawal requests will be declined
  • The player account may be temporarily suspended
  • Bonus funds may be forfeited
  • In severe cases, the account may be permanently closed

Players who encounter issues completing verification are encouraged to contact our support team for assistance.

Contact and Support

For questions regarding our KYC policy, verification requirements, or to submit documents, players can contact Verywellcasino Gb support:

Our compliance team is available to assist with any verification-related queries and to guide players through the document submission process.

Last Updated 2026-10-27